Frequently Asked Questions

How do I make designs?

How do I use Canva?

You can visit www.Canva.com to create your own artwork with the help of thousands of great-looking templates and designs.

How do I upload / import designs to Happy Chymes?

After you make your own designs, you can upload them to Happy Chymes to personalize your orders.

Or you can also use our designs. Check out these videos for some basics:

Images uploaded by customers for processing are owned by the respective customers. Happy Chymes shall not be held liable for its content, publication, use, effect and the like.

While we strive to deliver the best possible print quality, the finished print output will be based on the quality and resolution of the images uploaded by customers for processing.

Make sure you double-check the quality of your images as well as the spelling of your texts. By clicking "ADD TO CART", you hereby approve as it is the design for production.

What is your production lead time?

It will depend on the item you are purchasing. Average production lead time is around 7-10 working days or around 10-12 calendar days.

How long is the shipping / courier?

For Metro Manila, shipping is around 1-2 working days.

For areas outside Metro Manila, shipping will vary. Please expect your items in around 3-5 working days.

You can also choose to have your items delivered via Grab, Lalamove or other same-day courier service. 

What payment options do you accept?

We currently accept payment via PayPal, GCash, PayMaya, Credit Cards (via PayPal and Paymongo), Bank deposit via Banco De Oro (BDO), Bank of the Philippine Islands (BPI), and Chinabank (CBC). We will add more payment options soon. 

Do you accept Cash on Delivery (C.O.D.)?

No. Since all our orders are custom-made or made-to-order, we cannot process your order without receiving payment first.

Do you have a REWARDS program?

Yes. We have a very flexible and value-packed REWARDS program. Click the GREEN GIFT ICON below to find out a variety of ways you can earn points. Every purchase you make gives you points which you can redeem for GREAT DISCOUNTS.

Do you have FREE SHIPPING?

Yes. We currently offer FREE SHIPPING for orders above P1,999.00.

Do you offer refunds?

Unfortunately, since our products are custom-made for you, we cannot refund or replace your order unless they are substandard or are found to have defects.

Our guarantee also does not cover items damaged by third-party service providers like delivery or courier services. Read our full policy for more information.

Let us know if you have questions or suggestions.

You can email us at happychymes@gmail.com or send us a message via Facebook or Messenger.

Happy Times. Happy Chymes.